Cancellation  

You have the right to cancel an order by telephoning the relevant Store up until either:

1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to 6 hours before the order is due to be delivered; or

2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

 

If you wish to cancel an order after food has been used to start preparing it, you may be charged the full price of the order and no refund will be due to you.

 

In the unfortunate circumstance that 2poundsmeal needs to cancel your order after it has been accepted, we will notify you.

We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any order we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

 

Refund

Once we receive your request for refund, Your payment will be reimbursed using the same method used by you to pay for your purchase

You must request up to 6 hours before a requested delivery time.